Refund Policy

Shipping Policy

When will I get my order?

Region
Estimate Time
Service
USA
3-10 Days
USPS or UPS
Europe
3-10 Days
USPS or UPS
Canada
3-10 Days
USPS or UPS
Rest of World
3-10 Days
DHL or UPS

Please note estimated delivery times are an approximation it could take longer than what is stated.

How do I track the status of an order?

You’ll receive a shipment notification by email. This email will contain a  tracking URL.

How often do you ship?

All orders are processed and shipped on Monday through Friday, excluding holidays. Orders placed over the weekend are dispatched on Mondays.

Refund Policy

Refund Policy
Please make sure you have read and understood all the conditions written here before submitting your orders.

Returns
Our policy lasts 30 days. If 30 days have gone by since your product has been delivered, unfortunately, we can’t offer you a refund or exchange.
If you are unsatisfied with your purchase from Vivoo.io for any reason, you have 30 days from the date of purchase to request a full refund. For subscription purchases, you must cancel your subscription prior to your anniversary date. No exceptions allowed.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.


Late Or Missing Refunds
If you haven’t received your refund, please contact us first at [email protected]. We inform you about your refund progress. Occasionally, the problem is not an issue with our company. If the problem does not originate with us:

  • First check your bank account again.
  • Then contact your credit card company. It may take some time
    before your refund is officially posted.
  • Next, contact your bank.
  • There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected]. We will be here to help you.


Shipping
To return your product, you should mail your product to 44 Tehama Street, Suite 409, San Francisco, CA 94105, US 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Cancellation Rights

We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, that exceeds the maximum purchase limit of three items.

Start Your Wellness Journey Now

Order now
logo

For any questions, please email us at:

Join our community

Subscribe to receive updates on the latest news and special offers!

We won't send you spam, ever. By submitting your email you agree to our privacy policy.

urlApp.imageurlApp.image

This product is not intended for use in diagnosing diseases or other conditions; determining or monitoring the state of health; or curing, mitigating, treating, or preventing any diseases.

 

1. Vivoo Specific Gravity/Water measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
2. Vivoo Magnesium measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
3. Vivoo Calcium measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
4. Vivoo Vitamin-C measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
5. Vivoo ketone levels can only be used for self tracking purposes, it can't be used for diagnosis of any disease or condition including diabetes, asidosis. Ketone measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
6. Vivoo pH measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
7. Vivoo Sodium measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
8. Vivoo Oxidative Stress measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
9. Vivoo Protein measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes. It is not intended for use by people who have been previously diagnosed with any kidney-related diseases.